1
How will I know if my order has been placed successfully?
You will receive an email and SMS confirmation from Indya once your order has been successfully placed. The mail will have all the details related to your order.
2
How long will it take for my order to reach me?
Delivery time within India-15 Day Delivery
International delivery time-20 Day Delivery
Made to Order styles may take upto 30-45 days due to the workmanship of the product.
3
How soon will the status of my order be updated to 'Delivered' in my Indya account?
Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered’.
4
I was not available to collect my order. Will the delivery be reattempted?
Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on +91 873 291 3008 so that we can attempt the delivery at a later date.
5
What should be done if my package has been opened or tampered with?
If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team via whatsapp us +91 873 291 3008. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered.
6
How do I cancel my order?
We do not offer the option to cancel an order once it is confirmed. For any queries, feel free to contact us via WhatsApp at +91 873 291 3008 or email us at supports@pushpamsilk.com.
